Yes, our insoles have a one year unconditional guarantee. You have one year to return the product that didn't work for you, along with the receipt. We will issue a refund or replace it with a different product.
We recommend wearing the product straight out of the package without molding. If this isn't a perfect fit then proceed to the following instructions. Bring a pan of water to a boil. Remove from heat. Place the orthotic into the boiling water for two minutes. Carefully (with gloves or tongs) remove the orthotic from the water and pat dry with a towel. Using pressure of the fingers and thumbs, press up to raise the arch; press down to lower the arch.