frequently asked questions

Yes, our insoles have a one year unconditional guarantee. You have one year to return the product that didn't work for you, along with the receipt. We will issue a refund or replace it with a different product.

Two to four weeks

Our Total Support® replacement insoles work really well for this.

Men and Women

Hand wash and air dry.

We recommend you go down to the next whole size.

We recommend wearing the product straight out of the package without molding. With Spenco Rx orthotics (only), it is possible to create a personalized fit by molding the arch yourself: Bring a pan of water to a boil. Remove from heat. Place the orthotic into the boiling water for two minutes. Carefully (with gloves or tongs) remove the orthotic from the water and pat dry with a towel. Using pressure of the fingers and thumbs, press up to raise the arch; press down to lower the arch. Please only mold arch if you are using Spenco Rx Series insoles.