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Is there a guarantee on insoles?
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Yes, our insoles have a one year unconditional guarantee. You have one year to return the product that didn't work for you, along with the receipt. We will issue a refund or replace it with a different product.
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How long does it take to process a return?
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Two to four weeks
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What product do you recommend for plantar fasciitis?
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Our Total Support® replacement insoles work really well for this.
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What does M and W stand for?
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Men and Women
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What are the care instructions?
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Hand wash and air dry.
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What size do I buy if I am a half size?
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We recommend you go down to the next whole size.
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Can I mold Spenco orthotics?
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We recommend wearing the product straight out of the package without molding. With Spenco Rx orthotics (only), it is possible to create a personalized fit by molding the arch yourself: Bring a pan of water to a boil. Remove from heat. Place the orthotic into the boiling water for two minutes. Carefully (with gloves or tongs) remove the orthotic from the water and pat dry with a towel. Using pressure of the fingers and thumbs, press up to raise the arch; press down to lower the arch. Please only mold arch if you are using Spenco Rx Series insoles.
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